Grocina Refund & Returns Policy

1. Missing, Damaged or Misplaced Items

If an item from your order is missing, damaged, or otherwise misplaced, please contact our Customer Support team via Chat or by email at grocinauk@gmail.com.

To enable us to process your request efficiently, please provide the following information:

• Order details, including product name, purchase date, and price

• A brief explanation of the issue encountered

• Supporting photographs of the damaged or missing items (where applicable)

Refunds for approved claims will be processed within 48 hours.

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2. Returning an Unwanted Product

If you have ordered the wrong product, or no longer wish to keep your purchase, you may return it under the following conditions:

• The item must be unused, unopened, and in its original condition and packaging.

• The cost of return shipping shall be borne by the customer.

• Once the returned item has been received and inspected, a refund will be issued provided the return complies with our criteria.

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3. Contact

For all refund and return enquiries, please contact our Customer Support team via Chat or email us at grocinauk@gmail.com