Ordering from Grocina is simple and quick:

1️⃣ Browse & Select – Add your desired products to your basket.

2️⃣ Checkout – Enter your delivery details and choose a payment method.

3️⃣ Complete Your Order – Receive a confirmation email with your order and tracking details.

We accept:

✔ Credit & Debit Cards

✔ PayPal

Yes, the minimum order value is £30.

• UK-wide delivery: £6.00 for orders over £30.
• Free Delivery: England & Wales £70+ | Scotland £150+ | N. Ireland excluded

• Orders placed Monday–Thursday by 12 PM: Shipped the same day and delivered the next day.
• Orders placed on Friday, Saturday, or Sunday: Shipped on Monday and delivered on Tuesday.

🚫 We do not deliver on weekends.

📌 Same-Day Delivery: Available for Greater London orders. Delivery times may vary depending on traffic or unforeseen circumstances. Our team will contact you to confirm a secure drop-off point.

Once your order has been dispatched, you will receive a tracking email with a link to monitor your delivery.

If you receive a damaged item, please email a photo of it to grocinauk@gmail.com.

If any items are missing from your order, please contact us at grocinauk@gmail.com with your order details.

If an item is missing, damaged, or misplaced, please email us at grocinauk@gmail.com.
📌 Refunds are processed within 48 hours. Please include:

• Order details (product name, purchase date, and price)
  
• A brief explanation of the issue
  
• Photos of damaged or missing items (if applicable)

📦 Returning an Unwanted Product
If you ordered the wrong product or changed your mind and no longer want it:

• The item must be unused, unopened, and in its original condition.
  
• The return shipping cost will be the responsibility of the customer.
  
• Once the item is received and inspected, we will issue a refund if the return meets our criteria.
  

For support with returns, please contact us via email.